Delivery and Returns Policy
Toupi carefully fullfils your orders and hands them over to Swiss Post for shipping.
1. Fullfiling time
We fullfil your order within 3 to 5 business days from the date of the order confirmation.
Once your order has been handed over to Swiss Post, you will receive a link allowing you to track the progress of your package.
If timely fulfiling is not possible, the customer is informed by Toupi within 2 working days after the order is made and the new fulfiling date is communicated.
2. Price
Delivery fee is at your expense. They amount to 7.90 CHF per order. Delivery free are free from 100 CHF of purchase.
3. Countries
We only deliver within the borders of Finland. If you live outside this area and would like to have a delivery abroad, please contact us at the address hello@Toupi.fi.
4. Returns
You have a right to returns of 7 days from the receipt of your package. Items must be returned in their original packaging and show no signs of use.
Upon receipt of your package, we will examine the goods as quickly as possible and authorize your refund if the returned goods show no signs of use.
Improper use of a product, such as poor washing, cannot constitute a valid return reason.
Return costs are entirely at the customer's expense.
Please return the items to the address mentioned on our contact page.